Privacy Policy

1. Introduction

HiddenRidgeStation ("we," "our," or "us") is dedicated to maintaining the privacy of your information. This Privacy Policy outlines our methods for collecting, utilizing, revealing, and safeguarding your information when you access our website hiddenridgestation.sbs or engage in our yacht charter services.

Your engagement with our services indicates your agreement to the data handling practices outlined in this document. This policy is in line with relevant privacy regulations, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

You may provide us with personal information voluntarily in various ways, including:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing our online forms
• Engaging in our surveys or marketing events

The types of personal information collected can consist of:

• Your name and contact details (email, telephone, postal address)
• Financial details for payments (which are handled securely by external payment service providers)
• Your yacht charter preferences and any special requirements
• Details of contacts for emergencies
• Any dietary needs or health-related information you share with us

2.2 Automatically Collected Information

We also automatically collect certain technical data about your device and the way you use our site, which includes:

• Your IP address and geolocation data
• Your web browser version and type
• The specific webpages you visit and the duration of those visits
• The source URLs that directed you to our website
• Details about your device, such as the device type and screen resolution

2.3 Cookies and Tracking Technologies

To enhance your browsing experience, we utilize cookies and comparable tracking technologies that allow us to:

• Store your preferences for future visits
• Examine how our website is used and perform site optimizations
• Present you with content that better suits your interests
• Continuously refine our services

Through your browser's settings or our cookie consent feature, you have control over your cookie preferences.

3. How We Use Your Information

The information we gather serves a variety of purposes, such as:

• Service Delivery: To fulfill your yacht charter requests, manage reservations and maintain communication regarding your bookings
• Customer Support: To address any queries you have and provide help as needed
• Payment Processing: To handle transactions and oversee financial records
• Safety and Security: To secure the integrity of our operations and guard against fraudulent activities
• Marketing: To send you marketing materials and newsletters, assuming we have your permission
• Website Improvement: To review user interactions and enhance the overall website experience
• Legal Compliance: To adhere to any applicable laws and regulatory obligations

4. Information Sharing and Disclosure

Your personal information is not available for sale, barter, or rental to any external parties. However, your data may be disclosed under the following circumstances:

4.1 Service Providers

We may enlist the services of third-party providers to assist with various tasks including payment processing, web hosting and upkeep, email campaigns, analytics, and customer service operations.

4.2 Legal Requirements

Should legal circumstances require, we may release your personal details in compliance with legal obligations or in the process of judicial procedures, emergency situations, or inquiries into suspected illegal activities or fraud.

4.3 Business Transfers

In the scenario of a corporate merger, acquisition, or asset sale, your personal details may be transferred as a component of the business transaction.

5. Data Security

We engage in the implementation of suitable technical and organizational safeguards to ensure the protection of your personal information against any unauthorized access, modifications, public exposure, or destruction. Such precautions include the use of encryption, secure server environments, access restrictions, periodic evaluations, and training our staff on data security.

Nevertheless, it is important to note that no form of data transmission or electronic storage system is entirely infallible. Hence, we cannot definitively assure the absolute security of your personal data.

6. Data Retention

Preservation of your personal details is only for as long as necessary to fulfill the purposes it was gathered for, or to comply with legal requirements. Usual retention periods are:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: kept until you opt-out or request removal
• Website analytics: stored for 26 months
• Customer service records: kept for 3 years following the last interaction

7. Your Rights and Choices

Your rights encompass the ability to access, rectify, erase (in accordance with legal stipulations), and to request the portability of your data, as well the option to opt-out of marketing communications and cookie tracking. Should you wish to exercise these rights, kindly reach out to us through the provided contact information.

8. Third-Party Services

8.1 Google Analytics

We incorporate Google Analytics for the purpose of assessing website usage. You can opt for exclusion through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links within our site may connect you to various social media platforms, each with its own privacy policy.

8.3 Payment Processors

Our transaction processes are managed by third-party payment processors compliant with the PCI DSS standards.

9. International Data Transfers

It is possible that your data will be transferred to and managed in countries different from France. We ensure that appropriate protections are in place, consonant with the privacy laws that apply.

10. Children’s Privacy

Our services are not fashioned for children under the age of 13 and we do not knowingly gather their personal data. If it comes to your attention that a child has provided us with their data, please make immediate contact with us.

11. Changes to This Privacy Policy

We may modify this Privacy Policy to better reflect new practices or adjust to new legal requirements. We will make you aware of these changes by updating the policy on our website, notifying through email to our registered users, or displaying an announcement on our platform. Your continued use following the effective date signifies your acceptance of these terms.

12. Contact Information

For any inquiries regarding this Privacy Policy or our practices concerning your data, please contact us:

13. Compliance with Google Ads User Consent Policy

We adhere to the consent policies required by Google Ads and offer you the freedom to modify your cookie and tracking preferences at any time through our cookie settings.